At Deacon, we pride ourselves on looking after our staff and invest heavily in the training and development of our people. We’re a friendly, competitive and successful team, so if you’re looking for good long-term career prospects, we’d love to hear from you.
As an ambitious organisation, we are planning for future growth and would be interested in hearing from insurance specialists who are keen to join us and can make a solid contribution to our continued success.
Our current vacancies:
Personal Assistant to Managing Director
MAIN PURPOSE OF JOB:
To strive to provide an unsurpassed administrative service, by:-
The production of accurate and timely documentation
Ensuring that Deacon’s service standards are adhered to
Ensuring confidentiality of all MD’s correspondence
RELATIONSHIPS:
Responsible to: Managing Director
Liaison with: All Staff
MAIN TASKS OF JOB:-
Typing of correspondence for MD and other Senior Managers
Maintaining MD’s emails and diary & post
Hotel/travel bookings
Screening MD Calls
Answering incoming calls
Meeting Minutes – taking and distributing
Click here for more information
New Business Account Executive
MAIN PURPOSE OF THE ROLE:
To provide an unsurpassed insurance service, by:-
1) Exceeding new business targets from obtaining new business sales from both new and existing customers.
2) Cross sell complimentary products.
3) Adhere to Company service standards and underwriting guides.
4) Ensure Property Risk assessment procedures are met.
5) Maintain clear and concise information on each agent/client. Using tam at all times.
KEY PERFORMANCE INDICATORS:
1) Successfully gain new business achieving 100% of New Business target or above from leads supplied or information given by telephone, letter and website.
2) Develop own sales skills to achieve conversion of 40%
3) Diaries dealt with within two days of receipt.
4) 100% re-quotes to be dealt with a month in advance.
5) Numeracy accuracy is above 95%.
To find out more about this role please click here or email your CV to the HR Department at vacancies@barbon.com
Account Executive
MAIN PURPOSE OF THE ROLE:
To provide an unsurpassed insurance service, by:-
1) Exceeding new business targets by winning new business from both new and existing customers
2) Cross-selling complementary products
3) Adhering to company compliance, service standards and underwriting guides
4) Ensuring Property Risk assessment procedures are met
5) Planning and being responsible for your own workload
KEY PERFORMANCE INDICATORS:
1) Achieve at least 100% of New Business sales target using leads supplied or information gained by telephone, letter and website
2) Develop personal sales skills to achieve an agreed conversion rate
3) Ensure leads are dealt with within an agreed timescale
To find out more about this role please click here or email your CV to the HR Department at vacancies@barbon.com
Claims Negotiator
MAIN PURPOSE OF THE ROLE:
To join an existing team of claims handlers dealing with property claims on a delegated authority (DA) basis and to contribute to the creation of a centre of excellence for property claims handling by:
1) Maintaining a high level of customer satisfaction
2) Ensuring all claims are managed efficiently, pro-actively and in a timely manner
3) Ensuring that service standards and company values are maintained at all times
4) Adhering to company compliance, service standards and underwriting guides
KEY TASKS & ACCOUNTABILITIES:
1) Answering inbound claims telephone calls within the agreed company timescales
2) Deal with claims enquiries by telephone in an efficient and friendly manner, transferring the clients to the correct person where appropriate or providing help and advice, as appropriate
3) To assume personal responsibility for claims assessment and validation on a case-managed basis
4) Take appropriate action in respect of post/telephone calls received
To find out more about this role please click here or email your CV to the HR Department at vacancies@barbon.com
Business Executive (Maternity Cover)
MAIN PURPOSE OF THE ROLE:
To provide support and deputise for Account Executive – providing an unsurpassed insurance service, by:-
1) Achieving new business and renewal retention targets by exploring potential cross sell and up sell opportunities
2) Ensuring all compliance and property risk assessment procedures are met
3) Using excellent communication skills to deliver a high standard of customer experience to Deacon clients
4) Protecting our products and Insurers by ensuring 100% accuracy in all procedures followed
5) Adhering to company compliance, service standards and underwriting guides
KEY TASKS & ACCOUNTABILITIES:
1) Maintain clear and concise information about agents and clients
2) Plan and be responsible for your own work load
3) Assist new staff and give guidance as required
To find out more about this role please click here or email your CV to the HR Department at vacancies@barbon.com
Application Developer
MAIN PURPOSE OF THE ROLE:
1) To support live service of in-house and third- party applications within the Property & Commercial division of Barbon Insurance Group, primarily for Deacon
2) To design and develop solutions to provide additional reports and enhanced functionality
The role will be based in Bournemouth with travel to other Group sites to provide support, as required.
KEY TASKS & ACCOUNTABILITIES:
1) Database administration including backing up and , restoring data, security requirements, patching, upgrades etc.
2) Assist the business in the production of reports and import/export routines
3) Solution development and maintenance using VB.NET and SQL
4) Root cause analysis of reported issues and bug fixing
5) Adhere to company compliance, service standards and underwriting guides
To find out more about this role please click here or email your CV to the HR Department at vacancies@barbon.com
Renewals Account Executive
MAIN PURPOSE OF THE ROLE:
To provide an unsurpassed insurance service, by:-
1) Exceeding the Renewals target by retaining existing clients both Direct and Business clients
2) Cross selling complementary products to achieve targets
3) Offering a direct debit service to clients to provide an alternative payment method
4) Adhering to Company service standards and underwriting guides
KEY PERFORMANCE INDICATORS:
1) Successfully retain existing clients to achieve100% of renewal target via telephone and written contact
2) Meet agreed Company service standards for telephone answering
4) Calculate renewals to an agreed schedule in advance of the renewal date and liaise with the client.
To find out more about this role please click here or email your CV to the HR Department at vacancies@barbon.com
Senior Account Executive
MAIN PURPOSE OF THE ROLE:
To provide an unsurpassed insurance service, by:-
1) Achieving renewal retention targets
2) Achieving cross-sell and direct debit targets
3) Ensuring all compliance and property risk assessment procedures are met
4) Protecting our products and Insurers by ensuring 100% accuracy in all procedures followed
5) Adhering to company compliance, service standards and underwriting guides
KEY PERFORMANCE INDICATORS:
1) Maintain and improve customer retention
2) Identify sales opportunities by offering a full range of products
3) Create an outstanding customer experience to build a relationship with clients
4) Achieving Compliance and competency targets
To find out more about this role please click here or email your CV to the HR Department at vacancies@barbon.com
At Deacon, we pride ourselves on looking after our staff and invest heavily in the training and development of our people. We’re a friendly, competitive and successful team, so if you’re looking for good long-term career prospects, we’d love to hear from you.
As an ambitious organisation, we are planning for future growth and would be interested in hearing from insurance specialists who are keen to join us and can make a solid contribution to our continued success.
Our current vacancies:
Personal Assistant to Managing Director
MAIN PURPOSE OF JOB:
To strive to provide an unsurpassed administrative service, by:-
The production of accurate and timely documentation
Ensuring that Deacon’s service standards are adhered to
Ensuring confidentiality of all MD’s correspondence
RELATIONSHIPS:
Responsible to: Managing Director
Liaison with: All Staff
MAIN TASKS OF JOB:-
Typing of correspondence for MD and other Senior Managers
Maintaining MD’s emails and diary & post
Hotel/travel bookings
Screening MD Calls
Answering incoming calls
Meeting Minutes – taking and distributing
Click here for more information
New Business Account Executive
MAIN PURPOSE OF THE ROLE:
To provide an unsurpassed insurance service, by:-
1) Exceeding new business targets from obtaining new business sales from both new and existing customers.
2) Cross sell complimentary products.
3) Adhere to Company service standards and underwriting guides.
4) Ensure Property Risk assessment procedures are met.
5) Maintain clear and concise information on each agent/client. Using tam at all times.
KEY PERFORMANCE INDICATORS:
1) Successfully gain new business achieving 100% of New Business target or above from leads supplied or information given by telephone, letter and website.
2) Develop own sales skills to achieve conversion of 40%
3) Diaries dealt with within two days of receipt.
4) 100% re-quotes to be dealt with a month in advance.
5) Numeracy accuracy is above 95%.
To find out more about this role please click here or email your CV to the HR Department at vacancies@barbon.com
Account Executive
MAIN PURPOSE OF THE ROLE:
To provide an unsurpassed insurance service, by:-
1) Exceeding new business targets by winning new business from both new and existing customers
2) Cross-selling complementary products
3) Adhering to company compliance, service standards and underwriting guides
4) Ensuring Property Risk assessment procedures are met
5) Planning and being responsible for your own workload
KEY PERFORMANCE INDICATORS:
1) Achieve at least 100% of New Business sales target using leads supplied or information gained by telephone, letter and website
2) Develop personal sales skills to achieve an agreed conversion rate
3) Ensure leads are dealt with within an agreed timescale
To find out more about this role please click here or email your CV to the HR Department at vacancies@barbon.com
Claims Negotiator
MAIN PURPOSE OF THE ROLE:
To join an existing team of claims handlers dealing with property claims on a delegated authority (DA) basis and to contribute to the creation of a centre of excellence for property claims handling by:
1) Maintaining a high level of customer satisfaction
2) Ensuring all claims are managed efficiently, pro-actively and in a timely manner
3) Ensuring that service standards and company values are maintained at all times
4) Adhering to company compliance, service standards and underwriting guides
KEY TASKS & ACCOUNTABILITIES:
1) Answering inbound claims telephone calls within the agreed company timescales
2) Deal with claims enquiries by telephone in an efficient and friendly manner, transferring the clients to the correct person where appropriate or providing help and advice, as appropriate
3) To assume personal responsibility for claims assessment and validation on a case-managed basis
4) Take appropriate action in respect of post/telephone calls received
To find out more about this role please click here or email your CV to the HR Department at vacancies@barbon.com
Business Executive (Maternity Cover)
MAIN PURPOSE OF THE ROLE:
To provide support and deputise for Account Executive – providing an unsurpassed insurance service, by:-
1) Achieving new business and renewal retention targets by exploring potential cross sell and up sell opportunities
2) Ensuring all compliance and property risk assessment procedures are met
3) Using excellent communication skills to deliver a high standard of customer experience to Deacon clients
4) Protecting our products and Insurers by ensuring 100% accuracy in all procedures followed
5) Adhering to company compliance, service standards and underwriting guides
KEY TASKS & ACCOUNTABILITIES:
1) Maintain clear and concise information about agents and clients
2) Plan and be responsible for your own work load
3) Assist new staff and give guidance as required
To find out more about this role please click here or email your CV to the HR Department at vacancies@barbon.com
Application Developer
MAIN PURPOSE OF THE ROLE:
1) To support live service of in-house and third- party applications within the Property & Commercial division of Barbon Insurance Group, primarily for Deacon
2) To design and develop solutions to provide additional reports and enhanced functionality
The role will be based in Bournemouth with travel to other Group sites to provide support, as required.
KEY TASKS & ACCOUNTABILITIES:
1) Database administration including backing up and , restoring data, security requirements, patching, upgrades etc.
2) Assist the business in the production of reports and import/export routines
3) Solution development and maintenance using VB.NET and SQL
4) Root cause analysis of reported issues and bug fixing
5) Adhere to company compliance, service standards and underwriting guides
To find out more about this role please click here or email your CV to the HR Department at vacancies@barbon.com
Renewals Account Executive
MAIN PURPOSE OF THE ROLE:
To provide an unsurpassed insurance service, by:-
1) Exceeding the Renewals target by retaining existing clients both Direct and Business clients
2) Cross selling complementary products to achieve targets
3) Offering a direct debit service to clients to provide an alternative payment method
4) Adhering to Company service standards and underwriting guides
KEY PERFORMANCE INDICATORS:
1) Successfully retain existing clients to achieve100% of renewal target via telephone and written contact
2) Meet agreed Company service standards for telephone answering
4) Calculate renewals to an agreed schedule in advance of the renewal date and liaise with the client.
To find out more about this role please click here or email your CV to the HR Department at vacancies@barbon.com
Senior Account Executive
MAIN PURPOSE OF THE ROLE:
To provide an unsurpassed insurance service, by:-
1) Achieving renewal retention targets
2) Achieving cross-sell and direct debit targets
3) Ensuring all compliance and property risk assessment procedures are met
4) Protecting our products and Insurers by ensuring 100% accuracy in all procedures followed
5) Adhering to company compliance, service standards and underwriting guides
KEY PERFORMANCE INDICATORS:
1) Maintain and improve customer retention
2) Identify sales opportunities by offering a full range of products
3) Create an outstanding customer experience to build a relationship with clients
4) Achieving Compliance and competency targets
To find out more about this role please click here or email your CV to the HR Department at vacancies@barbon.com