CONTACT CLAIMS 01202 449611
OUR CLAIMS SERVICE
No-one likes making a claim but when the need arises, we want you to know that you’re in safe hands.
If you need to make a claim, Deacon's award-winning claims team can agree the majority of property claims immediately on the phone (01202 449 611). This is because in most cases, we have delegated authority from the insurers to handle claims on behalf of our customers. If we have enough information at notification to validate the claim, we can agree settlement, there and then.
To help us pay your claim up to 50% faster than going direct to an insurer* we've produced a simple checklist of items that you can provide, so that we can progress your claim more efficiently:
- Date of loss
- The cause of the damage
- Details of the damage
- Estimate/s (for full repair) and invoices (for emergency repairs only)
- Photographs of the damage – both close up and perspective shots
- Police reference numbers for Theft, Malicious Damage and Impact by Vehicle claims
- Details of where to send the payment – this need to provided by an authorised person
- Recovery information from any third-party that may be responsible for the damage
If you don't know who to use or you need help finding reliable trades people, we can often put you in touch with the approved contractor networks provided by the majority of our insurers. We always strive to ensure that making a claim is as straightforward and stress-free as possible and we always encourage our team to handle claims promptly and fairly and keep you informed of progress regularly
To let us know about your claim, please call us on 01202 449 611. Our friendly team of Claims Negotiators is available between the hours of 9am and 5:30pm, Monday to Friday. Alternatively you can click here to notify us of your claim online 24/7.
*Based on analysis of claims settled by Deacon, under £2,500 and reported between June 2010 and January 2011 when directly compared to insurer-declared settlement times.
Data Protection
It is important for us to inform you that any information you provide us in the process of making a claim may be shared with the Barbon Insurance Group for reporting any analytical purposes only. Deacon will never sell, or pass on your details, (even to sister companies within the Barbon Insurance Group) for marketing purposes.
CONTACT CLAIMS 01202 449611
OUR CLAIMS SERVICE
No-one likes making a claim but when the need arises, we want you to know that you’re in safe hands.
If you need to make a claim, Deacon's award-winning claims team can agree the majority of property claims immediately on the phone (01202 449 611). This is because in most cases, we have delegated authority from the insurers to handle claims on behalf of our customers. If we have enough information at notification to validate the claim, we can agree settlement, there and then.
To help us pay your claim up to 50% faster than going direct to an insurer* we've produced a simple checklist of items that you can provide, so that we can progress your claim more efficiently:
- Date of loss
- The cause of the damage
- Details of the damage
- Estimate/s (for full repair) and invoices (for emergency repairs only)
- Photographs of the damage – both close up and perspective shots
- Police reference numbers for Theft, Malicious Damage and Impact by Vehicle claims
- Details of where to send the payment – this need to provided by an authorised person
- Recovery information from any third-party that may be responsible for the damage
If you don't know who to use or you need help finding reliable trades people, we can often put you in touch with the approved contractor networks provided by the majority of our insurers. We always strive to ensure that making a claim is as straightforward and stress-free as possible and we always encourage our team to handle claims promptly and fairly and keep you informed of progress regularly
To let us know about your claim, please call us on 01202 449 611. Our friendly team of Claims Negotiators is available between the hours of 9am and 5:30pm, Monday to Friday. Alternatively you can click here to notify us of your claim online 24/7.
*Based on analysis of claims settled by Deacon, under £2,500 and reported between June 2010 and January 2011 when directly compared to insurer-declared settlement times.
Data Protection
It is important for us to inform you that any information you provide us in the process of making a claim may be shared with the Barbon Insurance Group for reporting any analytical purposes only. Deacon will never sell, or pass on your details, (even to sister companies within the Barbon Insurance Group) for marketing purposes.